FAQS

ABOUT CHIC SIPS

What is Chic Sips?

Chic Sips is the fashion label for drinks. Based in Melbourne, Australia’s fashion capital, we create fashion-inspired can sleeves, bottle jackets and coasters for drinks, tables and bar carts. Inspired by the runway, our pieces bring fashion, print and detail to functional objects.

What is the story behind Chic Sips?

Chic Sips began in Melbourne with an unexpectedly chic insulated can sleeve and the realisation that there was a gap between function and fashion.

Years later, our founder returned to that idea and created Chic Sips, beginning with Can Couture® and growing into a collection of functional pieces inspired by fashion and the runway.

Read the full story on our Our Story page.

Where can I buy Chic Sips pieces?

Chic Sips pieces are available online at chicsips.com.au and through a growing number of stockists across Australia.

What is Chic Notes?

Chic Notes is the editorial platform of Chic Sips, exploring style, culture and women of influence. It’s our space for commentary, ideas and the moments shaping modern taste. You can read Chic Notes online or subscribe to receive the email edition in your inbox. Join Chic Notes here.

How do you approach sustainability?

We design with sustainability in mind, creating products made to be reused and choosing materials for their durability, performance and ability to achieve the finishes our pieces require. All of our product packaging and shipping boxes are recyclable.

MATERIALS

Are your faux furs and leathers animal-friendly?

Yes. We only use faux fur and vegan leather in our products.

Are Chic Sips products safe to use with food and drinks?

Yes. Our materials are durable, non-toxic and safe for everyday sipping and dining.

Where are Chic Sips products made?

Chic Sips is proudly Australian-owned. Each piece is dreamt up in our Melbourne studio and brought to life by carefully chosen creatives, artisans and makers around the world. Our pieces are manufactured by specialist makers in China with whom we’ve built strong, trusted partnerships, and who meet globally recognised standards for quality, safety and fair treatment.

How can I tell if my Chic Sips piece is authentic?

Every Chic Sips piece carries signature finishes of authenticity, from logo tabs on our sleeves and jackets to a branded stamp on the back of our Style Tiles™.

PRODUCT CARE & USE

What sizes do Can Couture® sleeves come in?

Can Couture® sleeves are available in two sizes: Standard and Slimline. Standard fits most 375ml cans, while Slimline is designed for slim cans, typically between 250ml and 330ml.

What bottle sizes fit inside Bottle Couture® jackets?

Bottle Couture® jackets are designed to fit tapered 750ml wine and champagne bottles.

Do Can Couture® sleeves and Bottle Couture® jackets help keep cans and bottles cold?

Yes. The premium neoprene construction provides insulation to help keep your cans and bottles cooler for longer while keeping your hand dry and looking the part.

Are Style Tiles™ heat, stain and water-resistant?

Yes. The top surface of every Style Tile™ is heat, stain and water-resistant, making them practical as well as chic. The cork backing provides stability but is not waterproof, so we recommend avoiding soaking or submerging them in water.

Can I wash Can Couture® sleeves?

Yes. Hand-wash in cool water with gentle detergent. Rinse and air dry. Avoid washing machines, clothes dryers or direct heat to preserve their structure.

How do I clean faux fur Can Couture® sleeves?

Spot clean by hand with warm water and a gentle cleaning agent if required. Allow to air dry naturally, away from direct heat.

How do I clean Bottle Couture® jackets?

Gently wipe the exterior with a damp cloth or gently hand-wash if needed. Always air dry, away from direct heat.

How do I clean Style Tiles™?

Wipe clean with warm water and a gentle cleaning agent if required. Do not soak or submerge.

ORDERS

Can I change or cancel my order after placing it?

If your order hasn’t yet been dispatched, we’ll always try to help. Please email us as soon as possible at hello@chicsips.com.au. Once an order has been dispatched, changes may not be possible.

What happens when I pre-order a product?

Pre-orders let you secure a Chic Sips piece before it arrives. Payment is taken in full to guarantee your allocation. Estimated delivery timeframes are shared at checkout, and we’ll keep you updated every step of the way. See our Pre-Order Policy for full details.

Can I cancel or change my pre-order?

As pre-orders secure limited stock, changes or cancellations may not be possible. Please check all details carefully before purchasing. For full terms, see our Pre-Order Policy.

When will my pre-order be shipped?

If your order includes both pre-order and in-stock items, we’ll ship everything together once your full order is ready. To receive in-stock pieces sooner, place a separate order. See our Pre-Order Policy and Shipping Policy for details.

PRICING & PAYMENT

What currency are prices shown in?

All prices are shown in Australian dollars (AUD).

Do prices include GST?

Yes. All prices include GST.

Do curated sets include special pricing?

Yes. Our curated sets include exclusive bundle savings compared with purchasing individual pieces separately.

What payment methods do you accept?

All accepted payment methods are displayed at checkout. Transactions are processed securely through trusted third-party providers. For more details, see our Terms & Conditions and Privacy Policy.

SHIPPING & DELIVERY

Where are orders shipped from?

All Chic Sips orders are dispatched from our studio in Melbourne, Australia.

Do you ship internationally?

Yes. We ship worldwide from Australia. Delivery times vary by location and are estimated at checkout. Customs fees or import taxes may apply and are the responsibility of the recipient. See our Shipping Policy for further details.

How quickly do you ship?

Orders placed before 2pm on weekdays are generally dispatched the same day. Orders placed after 2pm, on weekends or public holidays are dispatched the next business day.

Standard Australian delivery typically takes 2 to 8 business days, express delivery 1 to 4 business days, and international delivery approximately 6 to 15 business days depending on destination.

Will I get tracking for my order?

Yes. You’ll receive a tracking link as soon as your order is dispatched.

What if my tracking hasn’t updated or my parcel is delayed?

Shipping timeframes are estimates provided by our delivery partners. If your tracking appears delayed or hasn’t updated for several days, please contact us at hello@chicsips.com.au and we’ll help investigate.

RETURNS & EXCHANGES

Can I return my order if I change my mind?

Yes. Change-of-mind returns are accepted within 14 days, provided items are unused, in original condition and returned with packaging and proof of purchase. Approved returns are issued as a Chic Sips digital gift card, valid for three years. See our Returns Policy for more details.

Can I swap my Chic Sips piece for a different size, pattern or style?

We don’t currently offer direct exchanges. If you’d like a different size, pattern or style, you can return your item under our change-of-mind policy. Once approved, you’ll receive a digital gift card to place a new order.

Why might the colour of my Chic Sips piece look slightly different in real life?

Colours can appear differently across screens, devices and lighting conditions. While we take great care to photograph every Chic Sips piece as accurately as possible, slight variations between online images and the product in person are normal.

What if my item is faulty or arrives damaged?

Please contact us at hello@chicsips.com.au. If a product is faulty, damaged or not as described, you may be entitled to a repair, replacement or refund under the Australian Consumer Law.

Can I return a gift card?

No. Gift cards cannot be returned, refunded or exchanged for cash, so please choose carefully when purchasing.

GIFTING

Do you offer gift cards?

Yes. Chic Sips digital gift cards are available in various denominations. They are valid for three years and can be used across our online store.

Do you offer physical gift cards?

No. Chic Sips gift cards are digital and delivered by email.

Is Chic Sips gift-ready?

Yes. Chic Sips pieces are individually presented in our signature gift boxes, making them ready to gift on arrival.

Can I include a gift note with my order?

Yes. We offer a complimentary handwritten gift note with your order. Simply add your message when ordering and we’ll take care of the rest.

Do you offer gift wrapping?

Our pieces arrive in signature gift-ready packaging, so we don’t currently offer additional gift wrapping.

WHOLESALE & STOCKISTS

Do you offer wholesale?

Yes. We’re delighted to partner with selected retailers across Australia.

To learn more about becoming a Chic Sips® stockist and access our wholesale enquiry form, please visit our Wholesale page.

If you have any questions, we’d love to hear from you at hello@chicsips.com.au.

Where can I find a Chic Sips stockist?

Our network of Chic Sips stockists is growing across Australia. If you’re looking for a stockist in your area, please contact us at hello@chicsips.com.au and we’ll be happy to provide details of your nearest stockist.

BULK ORDERS & PERSONALISATION

Do you offer bulk orders for a special event?

Yes. If you’re planning a celebration or soirée and need Chic Sips pieces in larger quantities, we can help. Contact us at hello@chicsips.com.au to discuss bulk order options, including pricing, availability and timing.

Do you offer personalisation?

No, not at this stage, though we’re open to exploring options for the future.

CUSTOMER CARE

How can I contact Chic Sips?

The best way to reach us is at hello@chicsips.com.au. We aim to respond within 48 business hours.

CAREERS & COLLABORATIONS

Do you offer jobs, internships or work experience at Chic Sips?

We don’t currently have formal roles advertised, but we love connecting with creative talent. If you’re a designer, artist or creative interested in working with us, we’d love to hear from you at hello@chicsips.com.au.

Are you open to design collaborations for Chic Sips collections?

Yes. We’re open to creative collaborations that align with our brand, values and design ethos. If you’d like to discuss a collaboration, please contact us at hello@chicsips.com.au.